Delivery Information

Our standard deliveries are ‘all-day deliveries’ and someone needs to be at home the day of delivery (Mon to Fri) between normal working hours to sign for it.

If you instruct us to leave the product at the delivery address without a signature, we will not be held responsible for any damages that occur to the outer packages or contents due to not being able to check the outer packaging for damages. So before ordering, please ensure that someone will be at the delivery address to check the outer packaging.

All items are free and fast delivery. Shelving and most items usually arrives in 2-3 working days after purchase. Coops and Hutches take 1-2 days. Rattan sets can take 2- 5 working days after purchase. If items are purchased before 1pm on weekdays they are dispatched same day otherwise dispatched next working day

We do not offer collections as we don't have a showroom as of yet and all items are stored in a busy warehouse. Due to health and safety laws the general public is not allowed on site

 

Before ordering any item online, check that:

• You have given us a day time mobile contact number so the delivery company can text you on day of delivery  and have given us the correct delivery address someone will be available at a certain day Mon-Fri to take delivery

On delivery day make sure that:

• someone is at home
• you check each box for damages
• you mark the consignment with the word ‘DAMAGED’ if damaged on the outer packaging
• you accept delivery even if the outer packaging is damaged as the packing is very strong

AFTER DELIVERY

The product MUST be opened and inspected within 24-48hrs after receipt in case of a damage or fault. Failure to check the product within 24-48hrs after receipt will result in rejection of replacement or replacement parts in line with our T&C’s. This is for insurance purpose and your own benefit.

ON DELIVERY

When you receive the delivery please check that goods are not damaged.

If the goods appear superficially damaged (i.e. outer packaging is damaged only) please accept the goods and sign as “damaged”. Failure to sign for it as damaged results in no claim being accepted. It is your responsibility to check for damages so please inspect all sides of each parcel. If the product is heavily damaged contact us with images of the items so we can resolve any issues. Please do not discard the original boxes

The courier will send a text before delivery is due on the day

EXCLUDED FROM FREE DELIVERY

The following postcodes are excluded from our free shipping offer. Delivery charges apply to these areas.

FK21*
IV1*
IV2*
IV3*
IV4*
HS1*
HS2*
HS3*
HS4*
HS5*
HS6*
HS7*
IV3 *
IV4 *
IV5 *
IV6 *
IV7 *
IV8 *
IV9 *
IV10*
IV11*
IV12*
IV13*
IV14*
IV15*
IV16*
IV17*
IV18*
IV19*
IV20*
IV25*
IV30*
IV31*
IV32*
IV33*
IV34*
IV35*
IV36*
IV37*
IV63*
PA21*
PA22*
PA23*
PA24*
PA25*
PA26*
PA27*
PA28*
PA29*
PA30*
PA31*
PA32*
PA33*
PA34*
PA35*
PA37*
PA38*
PH16*
PH15*
PA39*
PH17*
PH18*
PH19*
PH20*
PH22*
PH21*
PH23*
PH24*
PH25*
PH26*
PH32*
PH49*
PH50*
AB30*

AB33*
AB34*
AB35*
AB36*
DD8*
DD9*
DG*
TD*
AB37*
AB38*
AB42*
AB43*
AB44*
AB45*
AB53*
AB54*
AB55*
AB56*
IV21*
IV22*
IV23*
IV24*
IV26*
IV27*
IV28*
IV40*
IV52*
IV53*
IV54*
KW1 *
KW2 *
KW3 *
KW4 *
KW5 *
KW6 *
KW7 *
KW8 *
KW9 *
KW10*
KW11*
KW12*
KW13*
KW14*
PA36*
PA40*
PH30*
PH31*
PH33*
PH34*
PH35*
PH36*
PH37*
PH38*
PH39*
PH40*
PH41*
PA80*
HS8*
HS9*
IV41*
IV42*
IV43*
IV44*
IV45*
IV46*
IV47*
IV48*
IV49*
IV50*
IV51*
IV55*
IV56*
KA27*
KA28*
KW15*
KW16*
KW17*
PA20*
PA41*
PA42*
PA43*
PA44*
PA45*
PA46*
PA47*
PA48*
PA49*
PA60*
PA61*
PA62*
PA63*
PA64*
PA65*
PA66*
PA67*
PA68*
PA69*
PA70*
PA71*
PA72*
PA73*
PA74*
PA75*
PA76*
PA77*
PA78*
PH42*
PH43*
PH44*
ZE1*
ZE2*
ZE3*
AB41*
AB51*
AB52*
FK17*
FK18*
FK19*
FK20*
FK21*
IV1 *
IV2 *
BT*

PA80*
PH50*
PH49*
PH32*
PH26*
PH25*
PH24*
PH23*
PH22*
PH21*
PH20*
PH19*
PH18*
PH17*
PH16*
PH15*
PA39*
PA38*
PA37*
PA35*
PA34*
PA33*
PA32*
PA31*
PA30*
PA29*
PA28*
PA27*
PA26*
PA25*
PA24*
PA23*
PA22*
PA21*
IV63*
IV37*
IV36*
IV35*
IV34*
IV33*
IV32*
IV31*
IV30*
IV25*
IV20*
IV19*
IV18*
IV17*
IV16*
IV15*
IV14*
IV13*
IV12*
IV11*
IV10*
IV9*
IV8*
IV7*
IV6*
IV5*
IV4*
IV3*
IV2*
IV1*
FK21*
FK20*
FK19*
FK18*
FK17*
AB52*
AB51*
AB41*