Refund policy

Within 7 days after delivery, if there is a fault/damage with your product we will offer a prompt replacement or replacement parts. Damages to any parts occurring during transport will be replaced part by part on the evidence provided by pictures via Email. All our products are made from many wooden parts so there may be minor differences in wood grain and chippings/marks. Due to the weight of each box and additional handling throughout the delivery process these wooden parts move and can cause marks, splits or some minor damages which we are happy to replace if rendered as unusable. If parts are not available directly from our warehouse we will order these in or a partial refund will be offered. 

To qualify for a replacement or replacement part the product must inspected by you immediately once received within 24 hours. Failure to inspect the delivery within 24 hours and written confirmation by email will result in rejection of replacement or replacement parts.

Items need to be returned at buyers cost within 7 days after delivery using our Returns process . You must follow the procedure that will determine if the item can be returned, if so you will be provided with a RMA number. If your return does not contain the RMA number and in the form prescribed during the returns process your item may not be processed and you may lose your right to a refund. You are liable for the safe return of the item, we recommend that you return the item using tracked and/or recorded mail.

We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.

If no fault can be found by our test centre, the item will be returned to you at your cost plus an administration charge not exceeding 10% of the original net price paid by you for the item. This charge will need to be paid prior to dispatch. In such circumstances you will not be refunded for the cost of return. If you decline to pay these costs within 30 days of been notified that there was no fault and the resultant cost of return we may dispose of the items as we see fit.

Unwanted or unsuitable purchases can be returned at the buyers expense – in its original packaging – as long as the item has not been opened or used.. A 25% restocking fee applies to opened items. Shipping charges are not refundable.

ACCESS RETURNS PROCESS

Promotional Codes

Promotional codes (including but not limited to promotions covering “Refer a friend”, “Review a Product”)  issued by the company are limited by time and the products that they can be applied to are at the absolute discretion of the company.  Promotional codes may not be used against products that are on special offer or are part of a sale.

Force majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.

Limitation of liability

We shall not be liable to you for any loss or damage:

• where there is no breach of a legal duty owed to you by us or by our employees or agents;
• where such loss or damage is not reasonably foreseeable to us when we accept your order; or
• to the extent that any increase in loss or damage results from breach by you of any term of the contract.

Our maximum liability to you under the contract shall be twice the value of the goods that you ordered.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.